Shipping policy

Shipping Policy

Processing Times
Most of our items follow standard processing and shipping times. However, items marked as pre-order in the product description will have a longer processing time of 10–21 business days before shipping. Regular items will follow standard processing times. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and order weight. Delivery time begins once your order has shipped.

United States:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International:

  • Standard International: 7–21 business days, depending on the destination

Please Note:

  • Pre-order items may take up to 10–21 business days to ship, in addition to the regular delivery times above.

  • Delivery estimates for regular items do not include the 10–21 business day pre-order processing window.

Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Shipping Delays
We are not responsible for delays caused by carriers, weather, customs, or incorrect shipping information provided at checkout. Pre-order production times may vary slightly due to material availability or high-volume periods.

International Orders
International customers may be responsible for customs fees, import duties, or taxes imposed by their country. These charges are not included in your order total.

Incorrect Address or Undeliverable Packages
Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect or incomplete address, the customer will be required to pay reshipment costs.

Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Please contact the carrier directly to file a claim.

Damaged Packages
If your order arrives damaged, please contact us within 48 hours with photos of the damaged items and packaging so we can assist you.

Changes and Cancellations
Because pre-order items enter production shortly after purchase, orders cannot be changed or canceled once production has started.

Contact Us
For any questions regarding shipping, please reach out to us at xalt874@gmail.com.